Where Do We Deliver?
We deliver all our products throughout the UK and can deliver direct to the forest for larger orders. National couriers are used for smaller orders and hard standing will be required. We also deliver to any country in the EU, but phytosanitary restrictions prevent us from sending our plants out-with the EU.
How Do We Deliver?
Upto 1,000 Plants
For orders upto about 1,000 plants, we use national couriers who will deliver to any postal address. When we despatch your plants, we will send you an email with a code by which you track your delivery, or you can call us and we will advise you on progress. You can also tell us of any delivery instructions, such as leaving the package in a shed, so that they can still deliver if you happen to be out. Please note that although your phone number is useful if they are having difficulty locating your adress, we are not able to make them phone you ahead of delivery.
Upto 5,000 Plants
Upto 10,000 Plants
Our Sprinter van can hold 10,000 plants, or fewer there are sundries on your order. Our sales team will select the most cost efficient delivery system between the sprinter van and pallets depending on your order type and delivery location.
Over 20,000 Plants
For large orders, we will deliver by our own 26T lorry. During the busy season, we hire in an additional 26T lorry and often contract out larger deliveries to a fleet of artic lorries. Our own lorry has a integral forklift to help unloading. 26T lorries have a capacity of approximately 50,000 cell-grown plants and artics around 70,000.
Our experienced Sales Team will select the most cost efficient transport option for your delivery according to our transport and packaging methods. On occasion, you might consider speed of delivery to be more important than price and so you should speak with us to discuss if we can get our trees to you more quickly. Our transport pricing includes the cost of packaging and the total cost will vary depending on your location in the UK. We source bespoke quotes for EU deliveries.
Terms and Conditions of Sale
All plants are offered subject to availability at the time of receipt of the order. All orders must be placed in writing or via email. Orders will be acknowledged in writing and no responsibility can be accepted for errors arising from changes not notified to us in writing prior to despatch. Orders not placed in writing or via email will be fulfilled at our discretion and the delivery of such orders will constitute acceptance of our conditions of sale. The Company reserves the right to ask the customer to complete the order within a reasonable time and invoice accordingly.
1. Where credit facilities have been arranged payment will be due within 30 days of the date of the invoice, unless otherwise agreed between the Company and the Customer in writing.
2. Interest on overdue payments may (at the company’s sole discretion) be charged from the date when the payment becomes overdue at 10% above the Base Rate of the Bank of England from time to time, until the date of payment.
3. The Company shall be entitled to withhold further deliveries to the Customer where that Customer has failed to make payment of any invoice, installment or any other account with the Company.
If an order is cancelled, either wholly or partially, the Company reserves the right to charge up to 100% of the order value.
Where discounts are offered they will only be allowed on payment of account within 30 days or other agreed terms. A credit note will be sent to the Customer in order to satisfy VAT requirements.
Complaints cannot be entertained unless made in writing within seven days of delivery or collection.
Risk and Title
The risk in the goods shall pass to the customer upon delivery (or collection by the customer’s carrier). The goods shall remain the property of the Company until paid for in full.
Warranty & Liability
Whilst every effort is made to supply stock of the highest quality, true to name, no warranty expressed or implied is given as to description, quality, growth or productiveness. Also, whilst every effort will be made to execute orders to our customer’s satisfaction, no guarantee of completion by a fixed date can be given and no claim for any consequential loss will be accepted. Likewise, the Company cannot accept any liability for loss or damage arising from the use of any information supplied. In all cases the Company’s liability is limited to replacing the items at fault, or at its discretion, making an allowance not exceeding the amount charged for the goods in question. No liability for consequential losses will be accepted.
The company will not be liable for any claim relating to our failure to supply, where this failure has arisen due to climatic, natural, accidental or any other causes beyond our control.
Acceptance of Terms
The placing of an order implies acceptance of our terms which shall be governed by the laws of Scotland, and shall have priority over any other conditions of purchase stated by the customer.
In the event of any dispute, any issues will be subject to the exclusive jurisdiction of the Laws and Courts of Scotland.