Terms & Conditions

Terms & Conditions

Terms & Conditions

Please read the terms and conditions carefully before placing an order with us. If you place an order with us the below terms will be bound by and will form a contract between you and us.

1. Contact Information

Please direct any enquiries to sales@albatrees.co.uk. Our customer service team are operational Monday – Friday, between 9am – 5.00pm. We endeavour to reply to all enquires within 24 hours however this may vary at peak times. Please note there will be no one available to answer queries during the weekend or over the Christmas & New Year period.

If your enquiry is urgent please call 01620 825058 Monday – Friday, between 9am – 5.00pm.

2. Orders

All orders for products are subject to availability and we reserve the right to refuse to supply to any individual.

If we cannot supply you with some or all your order for any reason, we will contact you via email and explain your options, which will include a full refund.

Products may differ slightly from the image shown. Dependant on season, our trees may come to you dormant without leaves or with full foliage. The size of each plant may vary but we endeavour to keep all plants between 15 – 50cm in height from the root plug.

You are responsible for ensuring all details provided are accurate. Please take particular care when entering information for gift tree products.

Customers reserve the right to cancel their order prior to despatch. In such cases, the purchase price will be refunded to the customer within 7 days. For information relating to returns please see 5. Returns.  

3. Payment

We accept Visa Debit / Visa Credit / Mastercard. All payments are processed through either SagePay or PayPal.

By placing an order, you consent to payment being charged to your debit or credit card as provided on the order form. We will use Sage Pay or PayPal to validate your payment for online purchases.

Payment for goods will be taken at the processing stage and an order confirmation will be sent to you.

4. Delivery

All postage and packaging charges for products are included within the price. 

There currently remain restrictions around delivery to Northern Ireland and we may not be able to accept orders - in which case we will contact you asap and offer a full refund.

As a guide, orders for 9 plants or more will be sent via a courier, 8 plants or fewer will be sent by Royal Mail.

All our deliveries are tracked, tracking numbers are available on request.

We do not offer a timed-delivery service or an express delivery option. Our couriers operate on a next day service and all Royal Mail orders are processed via the 48 Hour Track and Trace delivery option.

Although we endeavour to have a 2 day turn around for all orders please allow up to 7 days for your order to be delivered from date of confirmation email.

Please ensure the full address and postcode are correct, we cannot accept any responsibility for loss of products or delays in delivery due to incorrect address details.

5. Returns

We carefully check every tree that we send out. If you have a concern about your trees, please get in touch with us within 7 days so that we can diagnose the issue. Very rarely, we might ask you to send the tree back to us in secure packaging to help us identify the issue but more often we can identify the issue with photographs. We may therefore request photos of the trees to help us assess the best course of action. 

If you have contacted us within 7 days of delivery and we have been at fault, we will offer a free replacement plant or a full refund. If we no longer stock your species, we will suggest a suitable alternative. We cannot refund return postage if we did not request the return of the plant or when we were not at fault, nor can we accept liability for any plants damaged during transit.

If you wish to cancel your purchase this must be done prior to dispatch. Our turnaround time is usually between 24 – 48 hours. We are happy to cancel your order and give a full refund if this is done within the timeframe and before your order has been despatched.

6. Customer Service

We hope you are happy with your products and with the service you receive, but should you have any queries or problems please contact our customer service team - sales@albatrees.co.uk

These terms do not affect your statutory rights as a customer.

7. Privacy & Cookie Statement

Your privacy is important; we promise to look after the personal information we hold to keep it secure. This page is to explain what personal data we collect.

How do we collect information from you?

We obtain information about you when you use our website; for example, when you contact us about products or services, when you make a purchase, and if you choose to receive our email newsletters.

What information do we collect about you?

When you register with us or place an order for our products, we collect information from you. Some of this information is required for us to complete and deliver your order; other information may be voluntary. We also collect information if you voluntarily complete customer surveys, provide feedback, or participate in competitions. We collect website usage data using cookies. If you submit credit/debit card details to make an online purchase, we do not keep a record of these payment details.

The information we collect might include your name, email address, home address, IP address and information about pages you access and requests you make on our website.

How will we use this information about you?

We will never sell your information to third parties. Nor will we ever share your information for marketing purposes with any other company unless you have specifically told us you are happy for us to do so. We collect information to process your order, manage your account and (if you agree to this) to email you about special offers and products we think may be of interest to you. You can unsubscribe from receiving these emails at any time via links at the bottom of every email newsletter.

Where necessary, we may share information such as name, delivery address and contact information with our shipping partners so that your order can be delivered to you. We work with selected couriers and they will only use this data for the purpose of delivering your order and contacting you if required in the process of delivery.

Marketing & Communications

We would like to send you information about special offers, products, and services that we think will interest you. For this purpose, we offer the option to subscribe to email newsletters. This is not required, and you can opt out of receiving these at any time. If you do choose to receive email newsletters, we will take your email address and ask your consent to send emails to you. The emails we send will contain details of promotions, special offers, launches etc. If you have placed orders with us, we will use that data to ensure you receive emails that are relevant to you (for example featuring types of products and offers that we think you will be interested in, offers available in your country, etc.). You may at any time opt out of this. Every email we send contains a link to unsubscribe at the end.

Access to your information and making corrections

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email sales@albatrees.co.uk or write to us at the following address:

Alba Trees 
Lower Winton
EH33 2AL

We want to make sure that your personal information is accurate and up to date. You may at any time ask us to correct or remove information we hold on you.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, please visit www.aboutcookies.org.

You can choose to set your website browser not to accept cookies (the above website will tell you how to remove existing cookies from your browser). Please be aware that in a few cases some of our website features will not function as a result.

Other Websites

This privacy policy applies only to this website. If you follow a link from our website to another website, please be aware that this privacy policy does not cover other websites, and you should read their separate privacy policies.

Notification of Change

Should our Privacy Policy change, we will take every reasonable step to ensure these changes are brought to your attention by posting these changes on our website or contacting you via email.

8. Disclaimers

We will ensure that all orders and subsequent transactions are conducted via a secure link. However, the security of information and payments transmitted via the internet cannot be guaranteed and, as we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide.

9. General

The material on the website is provided for your general information only. Alba Trees accepts no responsibility for loss occasioned because of reliance placed upon any parts of the contents of this website and make no warranty as to the accuracy of any such information or content. Your use of the website is governed by the condition above and by progressing beyond the homepage you are deemed to accept these conditions.

Unless otherwise stated, all information on this website is copyright of Alba Trees. You may print extracts from this website for your own personal use and information. None of this website may be copied or incorporated into any other website, database, publication, or other work in any form whatsoever.