FAQs

We accept all major credit and debit cards via Shopify Payments, allowing Apple Pay and other industry standard ways of making payment.

Your happiness is our business and that is why we individually check every single tree that we send out. If you have a concern about your tree, please get in touch with us within 7 days so that we can diagnose the issue. Very rarely, we might ask you to send the tree back to us in secure packaging to help us identify the issue but often we can identify the issue with photographs.

If you have contacted us within 7 days of delivery and we have been at fault, we will offer a free replacement plant or a full refund. If we no longer stock your species, we will suggest a suitable alternative. We cannot refund return postage if we did not request the return of the plant or when we were not at fault, nor can we accept liability for any plants damaged during transit.

If you wish to cancel your purchase this must be done prior to dispatch, our turnaround time is usually between 24 – 48 hours. We are happy to cancel your order and give a full refund if this is done within the timeframe and before your order has been dispatched.

Customer Service

We hope you are happy with your products and with the service you receive, but should you have any queries or problems please contact our customer service team.

These terms do not affect your statutory rights as a customer.

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1- Make a hole twice the size and one inch deeper than your root plug

2- Place your tree in the hole

3- Backfill the soil around the tree, holding it upright

4- Gently firm the soil with your heel, taking care not to damage the stem

5- Keep your plant well watered and remove any weeds that grow nearby

All our trees are anywhere from 20-50 cm tall!

Our premium gift tree option features our best packaging, which is our Alba Trees tube. The tree also comes with a unique gift card with a personalised message inside.

Our standard gift option will have the tree delivered in a normal box with a standard card.

No, with our cell grown plants you do not need to plant immediately. 

We advise that you keep them in a cool dry place and plant them within the first couple weeks of receiving them.

If the plant is dormant, they require little to no care before planting. During the summer months, you must keep them watered before planting.

All postage and packaging charges for products delivered to the Mainland UK are included within the price.

As a guide, orders for 9 plants or more will be sent via a courier.

We do not offer a timed-delivery service or an express delivery option. Our couriers operate on a next day service and all Royal Mail orders are processed via the 48 Hour Track and Trace delivery.

Although we endeavour to have a 2 day turn around for all orders please allow up to 7 days for your order to be delivered from day of confirmation email.

Please ensure the full address and postcode are correct, we cannot accept any responsibility for loss of products or delays in delivery due to incorrect address details.

You will receive shipping confirmation and tracking code to your email.